Privacy Policy
Last Updated: July 27, 2026
Smart Home Installs ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website, contact us, or interact with our services — including our SMS/text messaging program. Please read it carefully.
1. Information We Collect
We collect personal information that you voluntarily provide to us, including:
- Full name
- Email address
- Phone number (including mobile number)
- Home address or service location
- Details about your smart home project or service inquiry
We may also automatically collect certain technical data (browser type, IP address, pages visited) through cookies and similar tracking technologies when you use our website.
2. How We Collect Information
We collect information when you fill out a contact or quote request form on our website, call or text us directly, provide your information in person, or voluntarily opt in to receive SMS/text messages from us.
3. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and service requests
- Schedule and perform smart home installation services
- Send appointment confirmations, reminders, and follow-up communications
- Send you SMS/text messages related to your service if you have opted in (see Section 5)
- Improve our website, products, and services
- Comply with applicable legal obligations
4. Disclosure of Your Information
We do not sell, rent, or trade your personal information. We may share information in limited circumstances:
- Service providers: Third-party vendors who assist us with website hosting, communications, or business operations — bound by confidentiality obligations and prohibited from using your data for their own purposes.
- Legal requirements: When required by law, court order, or governmental authority.
- Business transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.
5. SMS / Text Messaging Program
Program Description
Smart Home Installs uses SMS/text messaging to communicate with customers and prospective customers regarding appointment scheduling, service confirmations, installation updates, and general customer support. We may also send promotional messages (such as special offers or service reminders) to customers who have separately opted in to marketing communications.
How to Opt In
By providing your mobile phone number through our website contact or quote form and checking the SMS consent box, calling or texting us and requesting text updates, or verbally or in writing agreeing to receive text messages during a consultation, you expressly consent to receive text messages from Smart Home Installs at the mobile number you provide. Consent is not a condition of purchasing any goods or services.
Message Frequency
Message frequency varies based on your interactions with us. You may receive messages related to appointment scheduling, service status updates, follow-ups, and, if opted in to marketing, periodic promotional messages. Typical frequency is 1–4 messages per month, but may vary.
Message & Data Rates
Message and data rates may apply. Please check with your wireless carrier for details about your plan.
How to Opt Out (STOP)
You may opt out of receiving SMS messages at any time by replying STOP to any text message you receive from us. After we receive your STOP request, we will send one final confirmation message and then cease sending messages to your number. You can re-enroll at any time by texting START to our number or contacting us directly.
How to Get Help (HELP)
For assistance, reply HELP to any message or contact us directly at:
No Sharing of SMS Opt-In Data
No mobile information (including SMS opt-in data and consent) will be shared with third parties or affiliates for marketing or promotional purposes. Information collected as part of SMS consent will not be sold, rented, leased, or disclosed to any third party for their independent use. All categories above exclude text messaging originator opt-in data and consent — this information will not be shared with any third parties under any circumstances.
Supported Carriers
Our SMS program is supported by all major US wireless carriers, including but not limited to AT&T, T-Mobile, Verizon, Sprint, Boost Mobile, MetroPCS, U.S. Cellular, and others. Carrier support may vary.
6. Data Retention
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.
7. Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no transmission over the internet or electronic storage method is 100% secure. We cannot guarantee absolute security.
8. Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
Smart Home Installs
Jonathan Fifer, Owner
Celina, Ohio